Archives

Heather Honaker

Heather is a proven leader driven by integrity and enthusiasm. As a nationally certified counselor with a master’s degree in rehabilitation and mental health counseling, she excels at operationalizing the mission and values of community-based services. Renowned for designing and developing high-performing teams, she continuously strives to elevate the standards of excellence and hospitality in behavioral health service delivery. Heather is known for being an effective trainer, confident public speaker, and dedicated volunteer serving several state and national trade associations.

Jason Radmacher

Jason has honed his management skills through decades of leadership in governmental entities, private industry, behavioral health plans, and as a military commander with over 27 years of Air Force service. His career in executive leadership includes administrative expertise, organizational design and strategy, human resources, health information technology, revenue cycle management, data use, and managed care systems. Jason provides relational coaching for executives, engaging presentations, and expert consultation from his leadership position as the company’s co-founder and CEO.

Jenna Dietsch

Jenna is passionate about data and its ability to inform organizational decision-making. She leverages her master’s degree in biostatistics to assist healthcare businesses with integrating data into their overall strategy through actionable insights. Her expertise in data analysis, outcome evaluation, and quality improvement enhance processes and mitigate risks. As a sought-after project manager, Jenna leads various initiatives aimed at meeting Certified Community Behavioral Health Clinic (CCBHC) standards through readiness assessments, grant writing, community needs assessments and implementation support.

Joe Torres

Joe is a results-driven data scientist with a passion for statistics. Over the past decade, he has developed AI-assisted tools to evaluate service impact and create analytic solutions that enhance decision-making and improve behavioral health outcomes. Proficient in R, Python, Power BI, SQL, causal inference, segmentation, and machine learning, Joe excels in a variety of data science concepts and tools. He also possesses excellent leadership skills and enjoys collaborating with clients to transform complex data into actionable strategies.

Josh Hagedorn

Josh helps transform the behavioral health system at the person, provider, health plan, state, and national levels. He uses his knowledge to understand specific organizational needs and to tailor diverse data into practical decision-support tools for executive, operational, clinical, and quality leaders. Josh leads teams in crafting quality measures, enterprise dashboards, and more through a combination of strategic expertise, data science methods, and evidence-based practices. Josh’s areas of interest include transformation and system improvement, decision and implementation science, organizational culture and psychology, strategic planning, leadership development, human-centered design, utilization management, program design, enterprise dashboards and interactive visualizations, machine learning, and AI.

Kristie Caverly

Kristie is an exceptional planner, efficient task executor, and empathetic team player. She holds a Bachelor of Science in therapeutic recreation from Grand Valley State University and leverages her expertise in organizational design, communication, and attention to detail. Kristie thrives as a versatile multitasker, seamlessly managing everything from administrative scheduling to coordinating company financial logistics. Her dedication to helping others is evident in both her current role and her previous public service position, where she managed activity-based programs to boost the mental and physical well-being of community members.

Laura Vredeveld

Laura provides executive leadership and direction as co-founder and President of TBD Solutions. She is an expert in executive coaching, community-based care, clinical processes and engagement, managed care processes, data use, revenue cycle management, and facilitation of challenging dialogs. Her successes span the continuum of services from national Fortune 100 firms and state governments to small local non-profits. She is a highly sought-after speaker and writer, designing solutions that achieve results, and finding innovative means of short-term and sustainable funding that improves the lives of people served.

Mallory Bouwman

Mallory is an organizational expert and supportive problem-solver. With a master’s degree in social work from the University of Michigan, she has dedicated her career to serving people experiencing mental health and substance use crises. Mallory is zealous about establishing and improving processes, implementing evidence-based best practices, and building programs that demonstrate effectiveness in meaningful and measurable ways. Authentic compassion, unconditional positive regard, and synergistic collaboration have been the pillars of both her clinical approach and leadership style.

Michael Christy

Michael is passionate about serving organizations through a human-centered design approach. He holds a Master of Business Administration from the DeVos Graduate School at Northwood University. With his extensive leadership experience in behavioral health, he has led high-achieving, interdisciplinary teams and guided large-scale change initiatives. Michael’s areas of interest include strategy, organizational development, program design, process improvement, and change management.

Myranda Green

Myranda is a dynamic facilitator dedicated to serving people and building strong relationships. She holds a master’s degree in social work from Western Michigan University and has extensive experience in developing and managing crisis service systems. Myranda’s clinical expertise is complemented by her natural leadership, networking, and presentation skills. Driven by a passion for helping others achieve recovery, she is committed to overcoming any barriers to make this possible.