Who we are

Adam is a problem-solver and critical thinker. He holds a Bachelor of Science in business and marketing from Indiana University South Bend as well as a certification in data analytics. He spent over a decade performing different roles in the financial services industry before transitioning to the field of data analysis. Adam is adept at translating complex business issues into precise questions and framing insights to make businesses more effective and efficient. Seeking to understand what keeps people up at night and gets them out of bed in the morning is central to his approach, ensuring that analyses and data products do one thing above all else: help people.

Adam loves helping interdisciplinary groups find new solutions to challenging problems. From the medical, psychological, recovery, and law enforcement communities to government to the private sector, Adam has gained invaluable experiences and insights that, in dialogue, can move mountains to serve people experiencing a mental health crisis. Trained as a clinical therapist, Adam has served these groups in his 14 years in the community mental health system as a clinician and emergency psychiatric services director, as well as in the roles of professor, threat assessment consultant to federal law enforcement, and international volunteer aid worker. Based in Nashville, TN, he joyfully fulfills the local obligation to be a musician, as well as an experienced trainer, presenter, problem-solver, and leader.

With a master's degree in Public Health, Amanda enjoys transforming data to bring insights into focus. Amanda’s passion to help others make informed decisions is at the core of her passion for numbers and problem solving. Her behavioral health quality and utilization management experiences inform her analytical work within community care systems, giving Amanda a well- rounded perspective to simplify highly complex information vital to an organization’s ability to frame and solve problems.

Anya is a highly motivated and experienced executive leader with a strong focus on transforming healthcare through financial innovation. With a unique blend of competencies and experiences, Anya is dedicated to implementing creative financial solutions while using her background in strategic planning and efficient resource allocation to assist healthcare operations. Through her years of experience, Anya has made it her mission to improve the state of non-profit healthcare and to better help underserved populations. She strives to enhance the well-being of individuals and to advance financial stability in healthcare organizations through her extensive skill set.

As a project specialist, Alex employs her skills in purposeful communication, diligent attention to detail, and ability to work collaboratively with professionals across organizations. Previous experience working on statewide initiatives within health associations and public health institutes makes her cognizant of the need for effective organization, teamwork, and strategic planning. With deep-rooted compassion for those in the community struggling with mental health and substance use disorders, Alex is dedicated to meaningful behavioral health work.

Brent has over 35 years of technology leadership experience for both private and public companies. While technologically savvy, he is also an excellent listener and communicator who makes IT understandable. Before joining TBD Solutions, Brent was the Chief Information Officer at a national telecommunications firm that operated retail stores and provided wholesale distribution to a national network of cell phone dealers. Brent has also held senior IT positions in a science and engineering firm, and a Fortune 100 foodservice distribution company where he worked closely with department and division leaders to improve IT services in their business units. Brent brings a wealth of IT experience including networking, programming, reporting, service desk, security, and systems implementation. He is known for his pragmatic approach to solving business and process issues.

Claudia holds a Master's degree in Population Health from the University of Wisconsin - Madison and a Bachelor’s degree in Movement Science from the University of Michigan School of Kinesiology. In her role as a Data Science Consultant, Claudia uses data analysis and visualization to investigate complex problems and identify potential solutions. Claudia values centering people and populations in data work and finds meaning in exploring the potential impacts of an analysis on outcomes and equity.

Bringing over 30 years of expertise in behavioral health, David held the distinguished role of Mental Health Director for the Michigan Department of Corrections for a decade. With a Master of Arts in Clinical Psychology, he has driven advancements in mental health services across diverse sectors, from community outpatient counseling to crisis stabilization and youth residential programs. His leadership in managing mental health, substance use disorder, and sexual offense treatment services for justice-involved individuals exemplifies his unwavering dedication to providing comprehensive and effective care. David is also an accomplished speaker and trainer leveraging his wealth of experience to conduct transformative workshops for diverse audiences. Dedicated to reducing stigma and enhancing treatment services, David's mission aims to empower helpers, families, and survivors with support and awareness.

Having over two decades of experience as a Chief Information Officer, Diana has cultivated a wealth of technology expertise within governmental and healthcare sectors. Her broad understanding of the ever-evolving technology landscape has consistently resulted in notable improvements in user experience, security, and healthcare technology compliance. Throughout her career, she has exhibited unwavering dedication to improving healthcare delivery, driving strategic development, and optimizing leadership for IT professionals. Diana’s strength is fostering relationships while disentangling complex tech-related concepts for stakeholders.

Gina Costa is an experienced executive clinical leader with over 25 years of experience in behavioral health. She has been an innovator in growing agencies and programs to meet the needs of those they serve. Gina has developed trauma programs, designed crisis services, and been a leader in working with law enforcement to divert individuals to the needed mental health and substance use disorder care they require, as well as been an advocate for children’s services. Her attention to detail and quality is exceptional. Her teams have received multiple multi-year CARF accreditations, and she also led a team that scored 100% on over 4000 standards, which is only achieved by 2% of all agencies internationally. Gina has also been instrumental in writing and receiving large grants that have led to new and innovative services such as integrated primary and behavioral health as well as Certified Community Behavioral Health Clinics. Gina is passionate about seeing the success of others.

Heather is a nationally certified behavioral health professional experienced in operationalizing the mission and values of community-based services. She is a proven leader that achieves results through strategic planning and relationship building with extensive knowledge of crisis intervention and stabilization best practices that are grounded in ethics, integrity, collaboration, and enthusiasm. Known for designing and developing high-performing teams, she continuously seeks to raise the bar of excellence and hospitality in behavioral health service delivery. Heather volunteers time in several state and national trade associations to shape professional counseling and clinical services.

Jason has honed his management skills through decades of leadership in governmental entities, private industry, behavioral health plans, and as a military commander with over 27 years of Air Force service. His career in executive leadership includes administrative expertise, organizational design and strategy, human resources, health information technology, revenue cycle management, data use, and managed care systems. Jason provides relational coaching for executives, engaging presentations, and expert consultation from his leadership position as the company’s co-founder and CEO.

Jenna has a passion for data and its ability to inform organizational decision making. Since receiving her Master of Science in Biostatistics from Grand Valley State University, she has spent the past 5 years helping businesses integrate data into their overall strategy with actionable insights. Jenna’s expertise spans a variety of industries, from retail pharmacy to behavioral health. Proficient in statistical computing, Jenna writes programs to apply sophisticated techniques to analyze outcomes, assure compliance, improve processes and mitigate risk. Jenna has a keen ability to break down complex problems in order to understand details, all without losing sight of the big picture.

Joe is an enthusiastic data professional motivated by the power of statistics, machine learning, and cloud computing to address today’s complex issues. He has many years of experience in data analysis, decision analytics, engineering and predictive modeling across a wide range of tools and environments — primarily operating in R, Python, PowerBI and SQL. More than a technologist, he has a proven track record as a data leader that enjoys working with people to help them leverage measurable analytics with purpose. Joe is a veteran who deployed with the United States Marine Corps, and holds a Master of Science degree in Data Analytics.

Josh has spent his career informing behavioral health system transformation at the person, provider, health plan, state, and national levels: addressing mental health, substance use, and disability issues in their broader social and economic context. He has used this knowledge to understand specific organizational needs and to tailor diverse data into practical decision-support tools for executive, operational, clinical, and quality leaders. With an understanding of the strategic environment, data science methods, and evidence-based practices, Josh has led teams to design and craft quality measures, enterprise dashboards, white papers, secure applications, statistical models, and more. From individual program design and evaluation to state-level population analysis, he has sought to keep people receiving services at the center of systemic efforts. Specific areas of interest include: decision and implementation science, human-centered design principles, organizational design and strategy, quality measure development, geospatial analysis, network/graph analysis, natural language processing, interactive data visualization."

Dr. Stewart brings a passion for systems change to improve patient lives as the Chief Medical Officer for TBD Solutions. During his 20+ years in medical practice, most of which as an emergency medicine physician, Ken has had a front-row seat to the fragmentation caused by siloed payment & treatment systems that force the indigent to the only place they are assured of care: The emergency department. As an innovator, he lead efforts to improve integration of medical documentation and practice using a nationally known EMR. His experiences in medical leadership include: Assistant Medical Director/Medical Director of a level-II trauma hospital, Joplin Missouri. Emergency Medical Services director, Barry County EMS, Michigan. Flight Physician for AeroMed helicopter critical care transport service. Ken did his residency training, at Metropolitan Hospital in Grand Rapids Michigan, and was a Flight Surgeon in the United States Air Force.

Kishori has over 25 years of experience in the field of accounting, auditing, and finance. As a Certified Public Accountant by qualification and a former auditor for various nonprofits and governmental agencies, Kishori has a strong knowledge of grant base fund accounting, reporting, compliance, and internal controls. Previously, Kishori held the title of CFO and Deputy Director in one of the Area Agencies on Aging for 17 years. Under her financial management and guidance, this agency grew exponentially and maintained a flourishing financial position. Kishori strongly believes in the importance of accountability and transparency in order to be a good steward of public funds.

Kristie is the Office Manager for TBD Solutions, leveraging her expertise in organizational design, communication, and her keen attention to detail to the benefit of the team and clients. She demonstrated her compassionate leadership in her prior role as a departmental director for a large organization serving senior citizens. Kristie brings a unique perspective to TBD Solutions as Certified Therapeutic Recreation Specialist and holds a Bachelor of Science degree in Therapeutic Recreation. Throughout her career in public service, Kristie leveraged recreation and activity-based programs to advance the mental and physical health to improve the well-being of persons served. She has extensive experience supporting and advocating for senior citizens in the community.

Laura provides executive leadership and direction as co-founder and President of TBD Solutions. She is an expert in executive coaching, community-based care, clinical processes and engagement, managed care processes, data use, revenue cycle management, and facilitation of challenging dialogs. Her successes span the continuum of services from national Fortune 100 firms and state governments to small local non-profits. She is a highly sought-after speaker and writer, designing solutions that achieve results, and finding innovative means of short-term and sustainable funding that improves the lives of people served.

Since graduating with her Master’s degree in social work, Mallory has dedicated her career to serving those experiencing mental health and substance use crises. Authentic compassion, unconditional positive regard, and synergistic collaboration have been the pillars of both her clinical approach and leadership style. Mallory is zealous about establishing and improving processes, implementing best practices, and building programs that demonstrate effectiveness in meaningful and measurable ways. She is an organizational expert, adept communicator, and skilled facilitator.

Michael brings to his work at TBD Solutions a passion for human-centered design with organizations. He believes that meaningful innovation begins with sincere curiosity—and that sustainable innovation is made up of intentional and iterative change. Michael has extensive leadership experience in behavioral health, victim services, Social Determinants of Health, and leveraging health information to improve care. He has led high-achieving, interdisciplinary teams and overseen large-scale change initiatives. He has also helped organizations plan strategic initiatives and implement change management strategies. Michael earned his MBA from the DeVos Graduate School at Northwood University. His interests include organizational development, strategic planning and execution, employee motivation and engagement, psychological safety, process improvement, and change management.

Myranda holds a Bachelor’s degree in social work from Grand Valley State University and a Master’s degree in social work from Western Michigan University. She has extensive experience developing and managing crisis services systems, making her a vital member of our Clinical and Crisis Services team. Myranda also brings leadership skills and a passion for developing relationships to her consultant role.

With an undergraduate degree in Engineering and a Master's in business administration, Srini began his career in information technology (IT) working on three different continents, before settling in Grand Rapids, Michigan in the late '90s. Over the course of his  25+ year career, he has gained knowledge and experience in IT development, non-profit behavioral healthcare operations, leadership, project management, lobbying, and public relations. Srini is a proud student of life and strives to learn every day to improve the lives of everyone around him.

At TBD Solutions Remi uses her passion for people, attention to detail, and inquisitive personality to help further understand a problem and potential solutions. She values centering and tuning into the perspectives of people served to support organizational strategy, as they are the most important stakeholder and should be at the nexus of strategic considerations. Remi’s areas of expertise include organizational assessments, policy analysis and development, process improvement, and thoughtful engagement of stakeholders in decision-making at every level.

Ross Buitendorp is a behavioral health leader with over 28 years of experience in the public system. He has a strong commitment to building relationships and partnerships with providers, local government leaders, and the greater community. Ross has helped find solutions for individuals who have co-occurring mental health and substance use disorders while creating service systems that ensure access to the full continuum of care. His knowledge of public funding, services, and programs has resulted in implementation of community and jail-based programs that aim to address social determinates of health, divert individuals from jail, provide medication assisted treatment in community and correctional settings, deliver supportive housing, and implement crisis substance use disorder services. Ross understands that solving complex community issues takes system understanding, partnership, and unique solutions for each community.

Sandy supports TBD Solutions consultants with an exceptional eye for design and adept organizational skills. From her early years working in her father's print shop, she applied her aptitude for precision in developing high-quality products by attending to fine details. Sandy also spent over a decade in administrative engagement and management where she played a vital role in growing a manufacturing company from one small location in Grand Rapids to seven locations across the Midwest.  Now she leverages the same dedication to excellence in providing project support and creating products for the TBD Solutions team.

Tamera Collier is a seasoned leader whose expertise is finding solutions. For more than 35 years, she has dedicated her career to designing, developing, and operating cutting edge programs for people living with mental illness, developmental disabilities, and co-occurring disorders. While state hospitals were closing, she was on the forefront of innovation to serve people in their communities of choice. Many of the programs Tamera designed were unprecedented in the markets where they were located, to include aiding violent offenders with mental illness, designing autism outpatient services, and leading integration of physical and behavioral healthcare services for older adults. As the chief executive in organizations she’s led, Tamera developed high performing business models with proven success, operating at less than 3% margin of a $22 million plus budget. She is not afraid to ask the tough questions and is highly sought after to solve the most intricate problems in community healthcare.

Tess brings diverse experiences as a clinical therapist and facilitator. As a former director at a large behavioral health provider, she leverages her Master of Social Work from the University of Denver in a career dedicated to serving individuals experiencing mental health emergencies in both outpatient, and residential settings. Tess believes authenticity and vulnerability are at the core of human connection, and this belief is the foundation of her clinical and consultative approach. Tess has an uncanny ability to strategically identify critical gaps in care and then create programs to bridge those gaps and truly save lives. She is also an avid writer, a minimalist at heart, and values meaningful connections with persons served, customers, and her community.

As a project specialist, Tori displays strong attention to detail and a purposeful approach when connecting with professional organizations and groups of people. Leveraging her education in English and an extensive writing background, she is an effective communicator that always envisions creative solutions. Her interest in healthcare stems from her passion to help others and from her minor in medicine specifically focused on understanding social determinants of health. Tori provides a fresh framework for assisting organizations, providing project support, and implementing meaningful contributions to improve communities.

For the past 10 years, Travis has worked in both clinical and managerial roles in behavioral health. Through these experiences, he espouses the value of a healthy and functioning behavioral health care system, the power of data to drive decision‐making, and the importance of asking the right questions. While maintaining a broad vision for excellence and leadership, Travis has sought out best practices for behavioral health care services through research and connecting with fellow providers at a local and national level. He is an excellent training instructor, coach, meeting facilitator, and conference presenter.